Call Recording Systems

Call recording and monitoring features that meet the needs of contact centers and businesses of all sizes.

Record and monitor telephone calls from anywhere on the network using Call Recording systems. Scalable across multiple locations, Call Recording systems can be administered from any location using the Web-based user interface.

Leveraging the IP telephony or unified communications system, it is an all-software solution that runs on Linux Servers. The call recording systems solution will not interfere with the IP telephony system so you can be assured of high reliability and high availability for all of your business communications systems. The contact center software solution installs within hours, and you can begin recording calls immediately.

Call Recording systems features include:




Recording Search Criteria


Calls can be searched by any combination of following criteria:

  • Date and time
  • Channel
  • Extension/trunk number
  • Inbound/outbound phone number
  • Call duration
  • Call direction (incoming/outgoing)
  • Customer ID
  • Name
  • Agent ID
  • Department ID
  • Group ID
  • Remark field


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